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Return Policy

Buyer Return Policy

Following are the terms of the return policy that is applicable for all items sold on Tumbhimall depending on product category. We have separate return policies for different product categories as follows

  1. Photos & Frames
  2. Paintings

Photos & Frames

Scenario 1: Transit Damage

  • Buyer shall get replacement for the ordered product if the product is damaged in transit.
  • The buyer has to notify the Transit Damage within 5 days of delivery of product. Upon expiry of 5 days, no request for replacement shall be entertained.
  • The images of damaged product should be sent to Tumbhimall by the buyer at Contact Us. The case for replacement shall proceed only upon the buyer sending Tumbhimall images of the damaged artwork.
  • The onus of retrieving (return pickup, repairing etc.) the damaged artwork shall be upon Photos & Framing seller.

Note - Photos & Framing seller can however consider not retrieving the artwork depending upon the extent of damage and the cost involved in the retrieval process. Photos & Framing seller shall not be bound in any way to dispose the artwork in case it decides not to retrieve the artwork from the buyer’s place owing to unviability of retrieval process. In that case the buyer is expected to dispose the artwork as he/she pleases.

Scenario 2: Non Delivery

  • The buyer is entitled to full refund if Photos & Framing seller fails to deliver the product to the buyer for reasons other than buyer’s unavailability to receive the product or buyers non-cooperation resulting in Non-Delivery.
  • The refund shall take a maximum of 15 days. Tumbhimall shall not be responsible for any liability arising out of delay in the refund process over which Tumbhimall has no control.
  • If the Non Delivery of product happens due to unavailability of buyer at the mentioned address, or non-cooperation from buyer the delivery shall be re-attempted. If the product is still not delivered, the product shall be returned by the logistics partner to Photos & Framing seller’s warehouse. In no case shall there be a refund for Non-Delivery due to buyer’s unavailability at the mentioned address or non-cooperation.
  • The buyer would have to bear additional shipping cost for having the product re-delivered at his/her address from the Photos & Framing seller’s warehouse if the first attempt at delivery failed due to unavailability of buyer at the mentioned address, or non-cooperation from buyer.

Scenario 3: Product not as defined

  • Photos & Framing seller has a strict Quality adherence policy. It double checks the artwork for any quality defects before it ships the artwork to the buyer. No request of this nature shall be entertained unless very compelling reason to believe so are communicated by the buyer.
  • The buyer is expected to read the Quality Policy before concluding the purchase of any artwork

Paintings

Scenario 1: Transit Damage

  • The buyer shall receive a refund if the seller cannot provide a replacement of the damaged artwork.
  • The buyer has to notify the Transit Damage within 5 days of delivery of product. Upon expiry of 5 days, no request for replacement/refund shall be entertained.
  • The images of damaged product should be sent to Tumbhimall by the buyer at Contact Us. The case for replacement/refund shall proceed only upon the buyer sending Tumbhimall images of the damaged artwork.
  • The buyer shall ship the damaged product to the seller and pay for the shipping cost1.
  • Tumbhimall shall later refund the same amount to the buyer within 15 days of buyer shipping the product to seller and seller received the same.

Scenario 2: Non Delivery

  • The buyer is entitled to full refund if seller fails to deliver the product to the buyer for reasons other than buyer's unavailability to receive the product or buyers non-cooperation resulting in Non-Delivery.
  • If the Non Delivery of product happens due to unavailability of buyer at the mentioned address, or non-cooperation from buyer the delivery shall be re-attempted if the product is still not delivered, the product shall be returned by the logistics partner to the seller's warehouse. In no case shall there be a refund for Non-Delivery due to buyer's unavailability at the mentioned address or non-cooperation.
  • The buyer would have to bear additional shipping cost for having the product re-delivered at his/her address from the seller's warehouse if the first attempt at delivery failed due to unavailability of buyer at the mentioned address, or non-cooperation from buyer.

Scenario 3: Product not as described

  • The buyer shall receive a refund if the seller cannot provide a replacement of the artwork.
  • The buyer has to notify the Product not as described within 5 days of delivery of product. Upon expiry of 5 days, no request for replacement/refund shall be entertained.
  • The buyer shall ship the product to the seller and pay for the shipping cost1. Tumbhimall shall later refund the same amount to the buyer within 15 days of buyer shipping the product to seller and seller received the same. The buyer should ship the product within 5 days of intimating Tumbhimall that the product is not as described. Not shipping the product within 5 days may result in a case of denied refund/replacement
  • Tumbhimall shall consider each incident on case to case basis.

*Damaged/ defective items must be returned in the original condition they were received in with all the accompanying accessories.

1. Return facility is available only via self-returns. Return Pick Up facility is not available on these items. Proper care to be taken by the buyer to avoid damage to the product owing to improper packaging.